FAQs

This warranty, provided as an on-site service, covers any defects in materials and workmanship in the TV bracket installation performed by the TVbracket.sg team.
The on-site warranty period lasts for 3 years from the date of installation.
To obtain full on-site warranty coverage, please purchase the TV bracket & installation service from the TVbracket.sg team.
If a customer purchases only the product from us and has the installation done by another party, we will not provide a 3-year on-site warranty. This is due to our experience with external installers who may improperly install our TV brackets, leading to problems. We offer a 1-to-1 exchange if the customer finds defects in the set within 7 days of purchase.
If an accident occurs due to our TV bracket & installation service, TVbracket.sg will take full responsibility under the on-site warranty. We will compensate with a new TV of a brand and model selected by our company.
If our team is required to make a trip that turns out to be unnecessary due to circumstances caused by the customer, such as a missed appointment or lack of access to the installation site, a fee of $60 will be charged to cover transport costs as part of our on-site warranty service.
The on-site warranty does not cover issues resulting from improper use, alterations, unauthorized repairs, accidents not caused by our service, natural disasters, or wear & tear issues.
In the event of an accident, the customer should not make any adjustments to the site condition. The TVbracket.sg team will send a service team to conduct an on-site investigation. Any adjustments made to the site before our team’s assessment may void the warranty.
To obtain service under this on-site warranty, you must contact the TVbracket.sg team with proof of purchase and a detailed description of the issue.
No, this on-site warranty is not transferable and is only valid for the original purchaser of the TV bracket installation service.
After installation, our team is available for any queries or support you might need regarding the use and maintenance of your TV bracket, as part of our on-site warranty service.