FAQs
What does this warranty cover?
This warranty, provided as an on-site service, covers any defects in materials and workmanship in the TV bracket installation performed by the TVbracket.sg team.
Is the quoted price applicable to both residential and commercial projects?
The quoted price is for residential projects. For commercial projects, please contact us for a quote.
How long does the coverage last?
The on-site warranty period lasts for 3 years from the date of installation.
How can I get full coverage for the TV bracket & installation?
To obtain full on-site warranty coverage, please purchase the TV bracket & installation service from the TVbracket.sg team.
What if a customer purchases the product but has the installation done by others?
If a customer purchases only the product from us and has the installation done by another party, we will not provide a 3-year on-site warranty. This is due to our experience with external installers who may improperly install our TV brackets, leading to problems. We offer a 1-to-1 exchange if the customer finds defects in the set within 7 days of purchase.
What happens if an accident is caused by the TV bracket & installation service from TVbracket.sg?
If an accident occurs due to our TV bracket & installation service, TVbracket.sg will take full responsibility under the on-site warranty. We will compensate with a new TV of a brand and model selected by our company.
What is the charge for unnecessary travel due to customer actions?
If our team is required to make a trip that turns out to be unnecessary due to circumstances caused by the customer, such as a missed appointment or lack of access to the installation site, a fee of $60 will be charged to cover transport costs as part of our on-site warranty service.
What does this warranty not cover?
The on-site warranty does not cover issues resulting from improper use, alterations, unauthorized repairs, accidents not caused by our service, natural disasters, or wear & tear issues.
What should a customer do if an accident happens?
In the event of an accident, the customer should not make any adjustments to the site condition. The TVbracket.sg team will send a service team to conduct an on-site investigation. Any adjustments made to the site before our team’s assessment may void the warranty.
How do I get service under this warranty?
To obtain service under this on-site warranty, you must contact the TVbracket.sg team with proof of purchase and a detailed description of the issue.
Is this warranty transferable?
No, this on-site warranty is not transferable and is only valid for the original purchaser of the TV bracket installation service.
What kind of support can I expect after installation?
After installation, our team is available for any queries or support you might need regarding the use and maintenance of your TV bracket, as part of our on-site warranty service.
